Privacy Policy
This Privacy Policy explains how Delta Virtual collects, uses, protects, and manages information provided by pilots, staff, visitors, and community members.
Policy Sections
Jump to any section below.
Delta Virtual is a flight simulation and virtual airline community. We are not affiliated with, endorsed by, or officially connected to Delta Air Lines, Inc. or any real-world airline unless specifically stated.
1. Information We Collect
We may collect information when you create an account, use our website, submit flights, participate in events, communicate with staff, or use connected community services.
Account Information
- Name or display name
- Email address
- Password, stored securely in encrypted or hashed form
- Pilot ID or membership number
- Hub assignment, rank, role, and status
- Profile details, avatar, or other information you choose to provide
Flight and Simulation Data
- PIREPs and flight reports
- Departure and arrival airports
- Aircraft used
- Flight time, distance, route, altitude, fuel, landing rate, and related flight details
- ACARS, smartCARS, SimBrief, or other flight-tracking data where applicable
- Bids, schedules, tour progress, event participation, awards, badges, and pilot statistics
Community and Communication Data
- Contact form submissions
- Support requests
- Staff applications
- Event signups
- Discord usernames or IDs if linked or provided
- Messages or communications sent to Delta Virtual staff
Technical Information
- IP address
- Browser type and device type
- Operating system
- Pages visited
- Date and time of access
- Cookies and similar tracking information
- Error logs, security logs, and performance data
2. How We Use Your Information
Delta Virtual may use collected information to:
- Create and manage pilot accounts
- Verify account ownership and login access
- Process flight reports and pilot statistics
- Display pilot profiles, rosters, leaderboards, events, awards, and rankings
- Manage tours, promotions, competitions, and community events
- Improve website functionality and user experience
- Provide support and respond to questions
- Send important service updates, announcements, or administrative notices
- Prevent abuse, spam, cheating, unauthorized access, or misuse of our services
- Maintain website security and performance
- Comply with legal, technical, or administrative requirements
We do not sell your personal information.
3. Publicly Visible Information
Some information may be publicly visible on the Delta Virtual website or related community platforms, including:
- Pilot name or display name
- Pilot ID
- Hub
- Rank
- Flight hours
- Number of flights
- Awards and badges
- Recent flights or PIREPs
- Event participation
- Leaderboard placement
- Public profile details
Do not add information to your profile that you do not want visible to other members or visitors.
5. Third-Party Services
Delta Virtual may use third-party services to operate parts of the website or community, such as:
- phpVMS
- smartCARS, ACARS, or other flight-tracking tools
- SimBrief or flight-planning integrations
- Discord
- Email providers
- Web hosting providers
- Analytics or security tools
- Payment or donation processors, if used
These third-party services may collect or process information according to their own privacy policies. Delta Virtual is not responsible for the privacy practices of external websites or services.
6. Email and Communications
Delta Virtual may contact you by email or community message for account-related notices, password resets, important operational announcements, event updates, staff communications, policy updates, and service or website changes.
Where required, promotional or optional communications will include a way to unsubscribe or opt out. Important account, safety, or administrative messages may still be sent when necessary.
7. Data Retention
Delta Virtual keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
Some data may be retained for longer periods, including:
- Flight history
- PIREPs
- Awards
- Pilot statistics
- Event records
- Security logs
- Administrative records
- Records needed to prevent abuse or enforce community rules
If your account is closed, some historical flight or participation data may remain in Delta Virtual records, especially where it is connected to airline statistics, events, awards, or system integrity.
8. Data Security
We use reasonable technical and administrative safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include:
- Password hashing
- Access controls
- Server security measures
- HTTPS/SSL where available
- Regular software updates
- Limited staff access
- Security monitoring and logs
- Backups
No online service can guarantee complete security. Users are responsible for keeping their passwords secure and notifying Delta Virtual if they believe their account has been compromised.
9. Staff Access to Information
Only authorized Delta Virtual staff may access user information when needed to manage accounts, review PIREPs, provide support, investigate rule violations, maintain website operations, or protect the community and website.
Staff members are expected to handle user information responsibly and only for legitimate Delta Virtual purposes.
10. User Rights and Choices
Depending on your location, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Object to certain uses of your information
- Request information about how your data is used
Some requests may be limited where information is required for security, legal, administrative, or community integrity reasons.
11. Children’s Privacy
Delta Virtual is intended for flight simulation enthusiasts and community members. Users under the age required by applicable law should only use Delta Virtual with permission from a parent or guardian.
We do not knowingly collect personal information from children without appropriate consent. If we become aware that we have collected information from a child in violation of applicable law, we will take reasonable steps to remove it.
12. Links to Other Websites
Delta Virtual may contain links to third-party websites, tools, forums, Discord servers, flight-planning services, or partner services.
We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of any external services they use.
13. International Users
Delta Virtual may be accessed by users from different countries. By using our website and services, you understand that your information may be processed or stored in the country where our servers, hosting providers, or third-party services are located.
Where applicable, we will take reasonable steps to protect personal information in accordance with this Privacy Policy.
14. Account Closure and Deletion Requests
You may request that your Delta Virtual account be closed or that certain personal information be removed.
Please note that some information may be retained where necessary to:
- Preserve flight history and operational records
- Maintain community statistics
- Prevent fraud or abuse
- Comply with administrative requirements
- Resolve disputes
- Enforce Delta Virtual rules
Where possible, we may anonymize or limit public visibility of account information instead of deleting operational records entirely.
15. Changes to This Privacy Policy
Delta Virtual may update this Privacy Policy from time to time. When changes are made, the updated policy will be posted on our website with a revised effective date.
Continued use of Delta Virtual after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
For questions, concerns, or privacy-related requests, please contact:
Delta Virtual Administration
