Getting Technical Support From Delta Virtual

Where can I get help?

Start with the Help Center. If an article does not solve the issue, contact staff using the Delta Virtual Discord, DVMail, or another official channel.

Help us understand the issue

Include the following information when relevant:

• Affected service: Crew Center, ACARS, Discord Bridge, SkyAdventures, etc.
• What you were doing: The page or action immediately before the issue.
• What happened: Exact error message, if any.
• When: Date/time and time zone (UTC is helpful).
• Environment: Browser and device, or simulator and ACARS version.
• Evidence: Relevant screenshot, PIREP ID, console output, or diagnostic log.

Security and privacy

Remove passwords, API keys, access tokens, private identifiers, and unrelated member details from public screenshots or logs. Suspected vulnerabilities and security breaches must be reported privately to staff or Technology Services.

If a flight is affected

Keep the available flight records. The SOP permits reasonable handling of service failures and manual PIREP review where appropriate.

Policy reference: Delta Virtual SOP v4.0, sections 7.3 and 9.2-9.5.