Reporting a Delta ACARS Bug

Before submitting a bug report

Check whether the issue is reproducible, and avoid posting passwords, session tokens, personal information, or private account details publicly.

Information to include

A useful report contains:

• Application version/build: The exact Delta ACARS beta version.
• Simulator: MSFS or X-Plane, including version if known.
• Aircraft: Aircraft and add-on you were using.
• What you expected: What should have happened.
• What actually happened: The error message or behavior.
• Steps to reproduce: Actions leading up to the problem.
• Time of issue: Include your time zone or use UTC.
• Evidence: Screenshots, logs, diagnostic output, or PIREP/flight IDs when safe to share.

Example

Issue: Flight disappears during cruise
Build: [your beta build]
Simulator and aircraft: [details]
Steps: Flight was selected, started normally, then recording stopped after [event]
Expected: Flight continues to record
Actual: The active flight is no longer shown
Evidence: Screenshot and relevant logs

Where to send it

Use the Delta ACARS support/bug discussion area on the Delta Virtual Discord, or contact staff through another official support channel.

For suspected security vulnerabilities, report privately to staff rather than posting technical exploit details in a public channel.

Policy reference: Delta Virtual SOP v4.0, sections 9.4-9.5.